On the Data page you will find the Data requests tab. Here you will find all the open requests from your contacts. This function must first be enabled via Settings > Privacy Requests.
When a request comes in, you have the option to Remove or Approve it. In both cases we will notify your contact about your decision.
Data requests which are ignored, will be automatically approved after 90 days.
Disapproved Requests
If disapproved we will inform your contact of this and request them to contact your organization directly to learn more. We will display the email address you have provided to us as contact information.
This is an example of the follow up e-mail your contact will see:
Approved Requests
When approved we will send all information visible in the request, as well as links to edit or delete this data. If no data is known, we will inform your contact that no information was found.
Changing data
When a User Data Request has been approved, your contact will receive an email containing a link that can be used to change personal data. This link will provide access the screen below, where the contact can change its data.
Removing Data
When a User Data Request has been approved, your contact will receive an email containing a link that can be used to remove its data. When your contact uses this link the screen below will appear.
If a contact selects to remove data from the Spotler Activate Platform, the following will happen:
- If the users email address was exported in an audience to external channel, the email address will be removed from these audiences.
This applies to Facebook, Google Adwords and all Email platforms linked to the Spotler Activate Platform. - We will send a notification of the removal request to the address you have set for User Data Requests in Company Settings. This allows you to take any further steps necessary to fulfill the contacts' request.
- The contact profile will be removed entirely from the Spotler Activate Platform as requested.
- Your contact will receive an email message confirming their data will be deleted shortly.
We do not remove the profile from your Email Platforms master list. If you make audience selections directly from your Email Service Provider, the contact could still receive email messages after the removal request was handled.