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Why was my mail in the journey not sent?

If profiles go to the Remainder path and the email does not get sent, you can investigate the problem as follows:

  1. Click on the Remainder node where all profiles go:

    Remainder.png
  2. Click on "Show users in node"
    User nodes.png

  3. Choose a contact from the list

  4. Go to Activity on the 360profile
  5. Open the Trigger of the journey:
    Example node email not sent 1.png
  6. Hold your mouse over the question mark icon:
    Example node email not sent 2.png
  7. The popup then gives more info about the error. Is the error not clear enough? Share this error with our support staff to get more clarity.